Protection of Personal Data — GDPR & Swiss nFADP Compliant
Article 6 — Introduction & Commitment
Luxury Prestige is committed to protecting the privacy and personal data of all individuals who interact with our Website
or our services. This Privacy Policy explains how we collect, use, store, and protect your personal information in
accordance with the European General Data Protection Regulation (GDPR), the Swiss Federal Act on Data Protection
(nFADP), and all other applicable privacy legislation.
We do not treat privacy as a compliance requirement. We treat it as a reflection of who we are — a private concierge
house for whom discretion is a founding value.
Article 7 — Data We Collect
Information You Provide Directly
When you submit an enquiry through our contact form, reach out via WhatsApp, or communicate with our team by any
means, we may collect the following personal information:
— Full name
— Email address
— Phone number and/or WhatsApp contact
— Country of residence
— Nature of your request or service interest
— Any additional information you voluntarily share in your message
Information Collected Automatically
When you visit our Website, certain technical data may be collected automatically through cookies and analytics tools,
including:
— IP address (anonymised where possible)
— Browser type and version
— Device type and operating system
— Pages visited and time spent on the Website
— Referring URL
We do not collect sensitive personal data (such as health, financial, or biometric data) through the Website.
Article 8 — How We Use Your Data
Personal data collected through the Website is used exclusively for the following purposes:
— Responding to your enquiry and providing the services you have requested
— Managing and maintaining our client relationship
— Sending relevant service information where you have provided explicit consent
— Improving the quality and functionality of our Website
— Complying with our legal and regulatory obligations
We do not use your personal data for automated decision-making or profiling. We do not use it for any commercial
purpose beyond the direct provision of our services.
Article 9 — Legal Basis for Processing
We process your personal data on the following legal bases:
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— Contractual necessity — processing required to respond to your enquiry and provide our services
— Legitimate interests — improving our Website and service quality, where these interests do not override your rights
— Legal obligation — where processing is required to comply with applicable law
— Consent — where you have explicitly consented to receiving communications from us
Article 10 — Data Sharing & Third Parties
Luxury Prestige does not sell, rent, or trade your personal data under any circumstances.
We may share limited personal information with trusted third-party service providers who assist in the operation of our
services — such as secure hosting providers or communication platforms. All such partners are contractually bound to
handle your data in strict accordance with applicable data protection law and our own confidentiality standards.
We may disclose personal data to competent authorities only where required to do so by law or by a binding court order.
Article 11 — Data Retention
We retain personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by
applicable law.
— Enquiry data: retained for a maximum of 36 months from last contact
— Active client data: retained for the duration of the client relationship plus 5 years
— Website analytics data: retained in anonymised form for up to 13 months
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.
Article 12 — Your Rights
In accordance with applicable data protection legislation, you have the following rights with respect to your personal data:
— Right of access — to obtain a copy of the personal data we hold about you
— Right of rectification — to correct inaccurate or incomplete data
— Right of erasure — to request deletion of your data, subject to legal obligations
— Right to restriction — to limit the processing of your data in certain circumstances
— Right to data portability — to receive your data in a structured, machine-readable format
— Right to object — to object to processing based on legitimate interests
— Right to withdraw consent — at any time, where processing is based on consent
To exercise any of these rights, please contact us at: contact@luxuryprestige.com. We will respond to all requests within
30 days.
You also have the right to lodge a complaint with the relevant supervisory authority in your country of residence.
Article 13 — Cookies & Tracking
Our Website uses cookies — small text files stored on your device — to enhance your browsing experience and analyse
Website traffic.
Types of Cookies Used
— Essential cookies — required for the Website to function correctly
— Analytics cookies — used to understand how visitors interact with the Website (anonymised)
— Preference cookies — used to remember your language and display preferences
You may manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies
may affect the functionality of the Website.
Article 14 — Data Security
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Luxury Prestige implements appropriate technical and organisational measures to protect your personal data against
unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission
(SSL/TLS), restricted internal access to personal data, and regular security reviews.
While we take every reasonable precaution, no method of transmission over the internet is entirely secure. We encourage
you to contact us via WhatsApp or encrypted channels for particularly sensitive communications.
Article 15 — International Data Transfers
As an internationally operating concierge house, some of your personal data may be transferred to and processed in
countries outside the European Economic Area (EEA) or Switzerland. Where such transfers occur, we ensure that
appropriate safeguards are in place — including Standard Contractual Clauses approved by the European Commission —
to guarantee an equivalent level of data protection.
Article 16 — Children's Privacy
Our Website and services are intended exclusively for adults. We do not knowingly collect personal data from individuals
under the age of 18. If you believe that a minor has submitted personal data to us, please contact us immediately and we
will take prompt steps to delete the information concerned.
Article 17 — Changes to This Policy
Luxury Prestige reserves the right to update or modify this Privacy Policy at any time, in response to changes in applicable
law or our operational practices. The date of the most recent revision is indicated at the top of this document. We
encourage you to review this Policy periodically. Continued use of the Website following any update constitutes
acceptance of the revised Policy.
Article 18 — Contact & Data Controller
For all matters relating to this Privacy Policy, the exercise of your data rights, or any privacy concern, please contact our
Data Controller directly:
Luxury Prestige
Email: contact@luxuryprestige.com
WhatsApp: Available via direct link on the Website
Operational Base: Geneva, Switzerland & French Riviera, France